Customer Service Assistant

Pilbara-based opportunity with a genuine leader in the healthcare sector that continues to experience massive growth. This is an exciting opportunity to join an inclusive and collaborative team as a Customer Service Assistant.
Key Responsibilities:

  • Undertakes all clerical duties in accordance with the relevant department manual, and current governing legislation and business rules.
  • Provides a confidential customer focused service for all customers of the Health Service.
  • Arranges patient bookings, admissions, transfers, and discharges and enters all data into the computerised system, ensuring demographics are updated for all patients.
  • Maintains medical records from admission to discharge, including creation, retrieval, filing and batching of medical records requested for Clinical Departments.
  • Participates in the workplace emergency procedures, mandatory training, fire, cyclone response, major incident response training and any training as relevant to the position.
  • Complies with policies, procedures, and relevant legislation (eg: Business Rules, Equal Opportunity, Occupational Safety).
  • Ensures all claims are sent to accounts for processing.
  • Training of staff, including relief staff, when required.

Key Skills & Requirements:

  • Demonstrated experience in providing clerical and administrative support functions including reception duties.
  • Demonstrated well developed computer skills with experience using Microsoft Office and other application.
  • Demonstrated sound verbal, written and interpersonal communication with ability to maintain confidentiality.
  • Demonstrated ability to work flexibly within a team environment with minimal supervision
  • Successful Working with Children Check
  • Successful Criminal Record Screening clearance
  • Successful Pre-Employment Health Assessment

What’s on Offer:

  • Attractive hourly rates
  • Great opportunity to join a healthcare leader
  • Experienced and inclusive team
  • Attractive hourly rate
  • Potential for an ongoing opportunity
  • Experienced and inclusive team